My sound bar is not working properly

akashy90

Hi, my Klang Bar5 MR is not functioning properly. Only the treble drivers are working, and even they produce significant distortion. The main drivers are not working at all. Additionally, the connected Sub5 subwoofer is also not functioning. I tried updating the software, but it didn’t resolve the issue. Please help.

mulleflup

It is difficult to describe from here what is going wrong here.

Firstly, you should reset the entire system according to the instructions.
Then first re-register the subwoofer to the soundbar.
Please move the switches on the back to the correct position.

akashy90

There is an update - when I switch the settings to Stereo mode and restart the system, it functions normally. However, when I change the mode from Stereo to Panorama or Surround, the same issue reappears: the subwoofer stops working, the soundbar starts distorting, and only the treble plays at a very low volume. I have already tried all possible solutions, including resetting the system and updating the software,but the issue still persists.