On and off sound

xpohei

Hi! I got a issue of my sound bar. The sound on and off today suddenly, what should I do?

Dominik

Hi xpohei,

which soundbar do you use?

Best regards,
Dominik from Loewe-Team

xpohei

Loewe Klang Bar5 mr & Sub5 Soundbar and Subwoofer Set

AndreasS

Hi xpohei,

Have you ever carried out a reset?
Please try this!

• set "klangbar" to standby
• press and hold the "Play/Pause" button (either on the device or with the remote control) for approx. 8 seconds until "Reset" appears on the display.
• pair "klangbar" and "subwoofer" again

best regards
Andreas

xpohei

Hi Andreas,
I did the reset, and still the same happen. And I contacted to the place I purchased. Now I am waiting any solution can fix if

akashy90

Hi xpohei, have you received any solution for this problem ? Facing similar issue with my klang bar 5mr and sub 5

brusezot

This problem is regular, sound card issue.... Loewe had to produce three versions of the sound card. Because the 1st generation lacked a heat sink, the 2nd had a better heat sink, but the sound card was still fragile. They finally redesigned the sound card in a 3rd section with a heat sink.

akashy90

Solution for this problem. Worked for me

akashy90

Hey, again my klang bar 5mr and sub 5 stopped working. I think there is some issue with the sound card. Is there any way it can be repaired?

Tanuki

Has anyone successfully had a problem unit fixed?. I purchased my bar5 and sub and had issues from day 1 with sound cutting out. Within 3 months it stopped working entirely. I had it repaired and within a few weeks started noticing it cutting out again. It went back into repairs where they told me there's nothing wrong and any issues are "environmental". They frankly don't seem to want to deal with me. They actually told me on the 2nd visit that they didn't know if Loewe would look at it as my unit was "so old"... I mean it's not even 1 year since the purchase date and its basically never worked.