Klang Bar3 MR and DTS

dodusman

Good morning
on my Klang Bar3 MR soundbar, if I connected my amplifier to the RCA outputs of the bar to use the right and left speakers of my HIFI system. Everything works very well with Dolby, Dolby HD and Dolby Atmos. It doesn't work with DTS, no sound on the right left speakers. Firmware 086 is up to date and I have the DTS HD message displayed on the sound bar.
What is the problem ?

THANKS

Hannes

Hello dodusman,

When a DTS format is played, is there sound through the soundbar and only the left and right channels are missing from your sound system?

Could you please tell us which DTS content you are using and through what it is being played?

You could test whether the soundbar reproduces the left and right channels by turning the slide switch for Front on the back to Off. If the soundbar then reproduces the left and right channels, I would ask you to inform us about it.

Thank you very much.

Best regards,

Hannes

dodusman

Hello Hannes

"When a DTS format is played, is there sound through the soundbar and only the left and right channels are missing from your sound system?"
-- yes, the central voice and sub works well on Klang Bar3 MR

"Could you please tell us which DTS content you are using and through what it is being played?"
--The problem appears with all DTS formats (DTS, DTS HD, DTS X,...)
The blu-ray player is Panasonic and TV is Panasonic, both are Pass through for sound.
When I watch a DTS movie, the soundbar says DTS HD on front display screen.

"You could test whether the soundbar reproduces the left and right channels by turning the slide switch for Front on the back to Off. If the soundbar then reproduces the left and right channels, I would ask you to inform us about it."
-- Yes, if I switch for Front on the to OFF, the soundbar reproduces left and right.

And I repeat, every things works with all Dolby format ( 5.1, True HD and Atmos). The problem is only with DTS.

Thank's for your help.

dodusman

Hello

Can someone try with his klang bar 3 ?
I have no answer from Loewe.
Thank's

dodusman

No news from Loewe ?

Hannes

Hello dodusman,

sorry for the delayed response.
Our audio development team is currently investigating your issue and the corresponding configurations. Once we have received feedback, we will get back to you.
Therefore, I kindly ask for your patience.

Thank you very much.

Best regards,

Hannes

brusezot

Hi everyone it’s the same issue on the Klang bar 5

dodusman

Hi
There is no development team, a year without an update. This is the last time I buy a Loewe product.
it's a Chinese product with a German price.

brusezot

Hello, in fact this is not at all satisfactory, we have the impression of having no support, unstable product, I already have a sound card that burned out on my Klang Bar 5 and when you arrive at the store you worry not it's normal; I am happy with the design of the audio quality in Dolby ATMOS / SURROUND, but then the DTS is a disaster, no power, everything is weak, we have the feeling that everything is reduced by 30 db

Star07

@dodusman schrieb:
Hi
There is no development team, a year without an update. This is the last time I buy a Loewe product.
it's a Chinese product with a German price.

That's so true!! and the customers are the beta testers for the product.

dodusman

Any news for this bug ?

brusezot

Hello LOEWE, no news, It's bullshit

brusezot

Your products are design, but the technical aspect is not finished, absolutely incredible…!!!

Danil

Confirm. The same problems. And the simply staggering degree of agreements ignoring the problem of support.